FAQ – Shopping & Customer Support Center
FAQ – Shopping & Customer Support Center
Placing Your Order
Add items to your shopping cart.
Proceed to checkout via PayPal or standard checkout.
Enter email, full name, and shipping details.
Apply discount codes if available.
Review shipping address → enter payment details → complete purchase.
Confirmation will appear on screen and be emailed after checkout.
Support: service@rovoriia.com
Missing or Incorrect Products
Please contact customer support and include:
Order number
Clear image under 1MB showing the issue
Replacement will be sent after verification at no additional cost.
Email: service@rovoriia.com
Order Confirmation
You will receive an email with order details. Check spam folder if not visible.
Order Changes
Changes must be requested before 11:00 PM (PDT, GMT -7) on the order date.
After this, orders may already be processing.
Contact: service@rovoriia.com
Cart Tools
Add → Select items and click Add to Cart
View → Open cart icon
Update → Change quantity
Remove → Click Remove
Browser Support
Chrome, Safari, Firefox, Microsoft Edge / Internet Explorer
Payment Options
Visa, MasterCard, AmEx, Discover, PayPal, Apple Pay
PayPal Process
Log in to PayPal, approve payment, return to confirmation page.
Discount Usage
Enter promo code and click Apply to see savings.
Returns & Exchanges
Refer to Return Policy or contact support.
Email: service@rovoriia.com
Returns Procedure
Contact support before sending items back.
Email: service@rovoriia.com
Cancellation Policy
Orders may be cancelled before cutoff time (11:00 PM PDT). After processing begins, cancellation may not be possible.
Contact: service@rovoriia.com
Secure Checkout
Payments are encrypted and processed securely.
Privacy Statement
Data is used only for order processing, support, compliance, and Privacy Policy purposes.